Ibex Group, established in 2000, is an international insurance broker with a head office in Gibraltar and a strong focus on Spain and Portugal as well. Over the years, Ibex has grown to become a trusted provider of insurance solutions, catering to the diverse needs of expatriates and residents in Gibraltar, Spain and Portugal. With a reputation for excellence, Ibex also extends its services to Portuguese nationals through a partnership with the Automóvel Club de Portugal (ACP).
The company has always prioritized reliable and secure IT infrastructure, which is why they chose Labgroup as their Data Protection partner.
Why Labgroup particularly?
Ibex’s journey with Labgroup began over a decade ago when they were introduced to the company by another supplier. At the time, Ibex was looking for a reliable replacement for their tape-based backup system. Labgroup stood out not only because of their clear and transparent pricing but also due to their exceptional customer service.
“Back then, there was nothing like Labgroup in Gibraltar” says the IT and Facilities Manager of Ibex. “We had a budget, and Labgroup offered a solution that was clear and straightforward. The level of service and the customer care they provided was unmatched.“
We provide Ibex with comprehensive backup solutions that ensure the safety of their data and the continuity of their operations. Whether it’s restoring deleted files, securing emails from Gibraltar, Spain and Portugal, or maintaining a reliable VPN, Labgroup has consistently met Ibex’s needs.
A recent incident tested the robustness of this partnership.
During a critical downtime, Ibex’s operations were completely offline. Thanks to Labgroup’s quick response, the Disaster Recovery (DR) protocol was activated, all the Ibex essential services (emails, shared documents and accounting software) were restored, along with VPN access to the Labgroup cloud servers and all within just four hours.
“By 12:30 PM, everything was back, up and running.” says the manager. “Our Gibraltar infrastructure was totally offline for ten days, whilst we waited for the delivery and configuration of our new hardware. It was a stressful time, but having Labgroup by our side made all the difference in being able to continue working & provide a service to our customers.”
A reliable partner
One of the key reasons Ibex continues to work with Labgroup is the team’s responsiveness and proactivity. “Whenever we contact them, they’re always there to help. We always feel well-supported.” the manager shares.
When asked to describe Labgroup’s approach to data protection, Ibex uses three words: confidential, secure, and transparent.
Looking ahead
For Ibex, our partnership is more than just a service agreement; it’s a relationship built on trust, reliability, and a shared commitment to data security.
As Ibex continues to grow and evolve, they are confident that Labgroup will remain a key part of their IT strategy, ensuring their data is always protected and their operations uninterrupted.
