Contact and support
We are ready to help you with all your documents – digitisation – data management projects.
Feel free to contact us for any requirements, we will assist you in the best way.
Data Portability Request
The General Data Protection Regulation (GDPR) sets out detailed requirements for companies and organisations on collecting, storing and managing personal data. Every European citizen has the right to be informed, access, rectify and delete personal data collected by a company or an organisation. (Example: the data you have entered into a form)
To exercise your right to data portability (ability to extract data, collected by a company, upon request), we invite you to send us your: last name, first name, name of your Company, e-mail address and a copy of your ID card to the following address: email@example.com.
This data portability request is subject to validation of your identity. As so, in order to confirm the identity of the person making the request, we kindly ask you to attach a copy of your ID card to the e-mail. All ID cards and transmitted information are archived one month after the finalisation of the application. As a result, we withdraw ourselves from any responsibility.
Our Service Desk hours are from 08:00 to 19:00 excluding weekends and Luxembourg holidays.
If you have 24/7 support, your tickets and calls will be dealt with outside of these hours according to your SLA.
Digital Transition Hub
3, rue Dr Elvire Engel
Service Desk: +352 350 222 999
3, Victualling Office Lane, Gibraltar
Tel: +350 200 03200
Service Desk: +350 2000 3299
The CSSF (Luxembourg Financial Services Supervisory Authority) and the ILNAS (Luxembourg Institute for Standardisation, Accreditation, Security and Quality for Products and Services) monitor Labgroup as being a PSF (Professional of the Financial Sector) and PSDC (Provider of Digitisation and Conservation Services). Furthermore, Labgroup is certified ISO 9001:2015 and ISO 27001:2013, thus ensuring the highest level of confidentiality and information security to their customers and ISO 14001:2015 for its environmental management.
Responding to our clients’ needs is Labgroup’s highest priority. As so, we would be happy to receive your feedback in order to provide high quality services that meet your requirements.
If you are dissatisfied with any aspect of our service or if you are a company in the financial sector with obligations towards the CSSF, you may find information on how to fill a complaint here.
Labgroup handles customer complaints with utmost care and takes all necessary actions to sort them out as soon as possible after they are brought to its attention.