Labgroup is a Luxembourg-based company that provides information management & archiving services to a large range of organisations and institutions. Since 1977, Labgroup has endeavoured to assist its clients in their digitisation efforts by offering adapted services and solutions for electronic data management.
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Labgroup collects personal information when you fill out the contact form. We will use this information to provide you with the services you have requested and to respond to your requests in the best possible manner. Labgroup will not share your information for marketing purposes with other companies. For further information explaining how we use your information, please see our privacy policy or contact dataprivacy@labgroup.com
Data Portability Request
The General Data Protection Regulation (GDPR) sets out detailed requirements for companies and organisations on collecting, storing and managing personal data. Every European citizen has the right to be informed, access, rectify and delete personal data collected by a company or an organisation. (Example: the data you have entered into a form)
To exercise your right to data portability (ability to extract data, collected by a company, upon request), we invite you to send us your request to the following address: dataprivacy@labgroup.com. This data portability request is subject to validation of your identity.
Our Service Desk hours are from 08:00 to 19:00 excluding weekends and Luxembourg holidays.
If you have 24/7 support, your tickets and calls will be dealt with outside of these hours according to your SLA.
Visitor’s address:
Digital Transition Hub
3, rue Dr Elvire Engel
L-8346 GRASS
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Service Desk: +352 350 222 999
3, Victualling Office Lane, Gibraltar
Tel: +350 200 03200
Service Desk: +350 2000 3299
The CSSF (Luxembourg Financial Services Supervisory Authority) and the ILNAS (Luxembourg Institute for Standardisation, Accreditation, Security and Quality for Products and Services) monitor Labgroup as being a PSF (Professional of the Financial Sector) and PSDC (Provider of Digitisation and Conservation Services). Furthermore, Labgroup is certified ISO 9001:2015 and ISO 27001:2013, thus ensuring the highest level of confidentiality and information security to their customers and ISO 14001:2015 for its environmental management.
Responding to our clients’ needs is Labgroup’s highest priority. As so, we would be happy to receive your feedback in order to provide high quality services that meet your requirements.
If you are dissatisfied with any aspect of our service or if you are a company in the financial sector with obligations towards the CSSF, you may find information on how to fill a complaint via the attached button.
Labgroup handles customer complaints with utmost care and takes all necessary actions to sort them out as soon as possible after they are brought to its attention.
Labgroup is committed to the highest standards of ethical conduct and aims to create a safe environment in which breaches of the law can be reported without fear of reprisal.
Within this framework, in accordance with the Law of 16 May 2023 transposing Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches or omissions of European Union law, Labgroup allows you to make a report as a whistleblower.
Please find attached the Labgroup’s whistleblowing policy, which outlines the guidelines for reporting a breach of the law.