Contact and support
Feel free to contact us for any requirements, we will assist you in the best way.
Lab Luxembourg S.A. (Labgroup)
Visitor’s address:
Digital Transition Hub
3, rue Dr Elvire Engel
L-8346 GRASS
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Service Desk: +352 350 222 999
Customer Complaints Handling
The CSSF (Luxembourg Financial Services Supervisory Authority) and the ILNAS (Luxembourg Institute for Standardisation, Accreditation, Security and Quality for Products and Services) monitor Labgroup as being a PSF (Professional of the Financial Sector) and PSDC (Provider of Digitisation and Conservation Services). Furthermore, Labgroup is certified ISO 9001:2015 and ISO 27001:2013, thus ensuring the highest level of confidentiality and information security to their customers and ISO 14001:2015 for its environmental management.
Responding to our clients’ needs is Labgroup’s highest priority. As so, we would be happy to receive your feedback in order to provide high quality services that meet your requirements.
If you are dissatisfied with any aspect of our service or if you are a company in the financial sector with obligations towards the CSSF, you may find information on how to fill a complaint via the attached button.
Labgroup handles customer complaints with utmost care and takes all necessary actions to sort them out as soon as possible after they are brought to its attention.
Whistleblowing
Labgroup is committed to the highest standards of ethical conduct and aims to create a safe environment in which breaches of the law can be reported without fear of reprisal.
Within this framework, in accordance with the Law of 16 May 2023 transposing Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches or omissions of European Union law, Labgroup allows you to make a report as a whistleblower.
Please find attached the Labgroup’s whistleblowing policy, which outlines the guidelines for reporting a breach of the law.