Labgroup Helpdesk opening hours during the holiday season

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Cher Client,

Nous tenons à vous informer que notre Helpdesk Labgroup fermera à 14h00, les journées du 24 et 31 décembre 2015. Cependant le service « on-call » 24h/7 restera opérationnel pour tous les clients affiliés à ce service. Si toutefois vous avez des demandes particulières pour les après-midi du 24 et 31 décembre, nous vous remercions de nous envoyer toutes vos requêtes avant le 24 et le 30 décembre respectivement.

Nous profitons de l’occasion pour vous souhaiter un joyeux Noël et une très heureuse année.

L’équipe Labgroup

Dear Customer,

We would like to inform you that on the 24th and 31st of December 2015, the Labgroup Helpdesk will be closing at 2 p.m.. For any urgent requests, we kindly ask you to contact us before the 24th or 30th of December respectively. Please note that our “on-call” service will be fully operational 24/7 during the holiday season for all customers who have subscribed to this service.

On behalf of all here at Labgroup, we wish you a very Happy Christmas and prosperous New Year.

Labgroup Team.

Labgroup
2-4, rue Edmond Reuter
L-5326 Contern

Labgroup Helpdesk

Luxembourg: +352 350 222 999
Dublin: +353 1 891 4005
Gibraltar: +350 2000 3299
E-mail: request@servicedesk.lu

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Paperjam : Interview de Bernard Moreau sur le Cloud Computing

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Découvrez l’interview de Bernard Moreau, CEO chez Labgroup, parue dans la première édition de la newsletter “Coffee Break : Technologies” de Paperjam, le 11 Novembre 2015.

“L’écosystème réglementaire, est-il favorable au cloud?”

La question qui est posée est celle de la volonté des entreprises de franchir le pas vers une gestion électronique de leur archivage, suite à l’adoption de la loi encadrant cette pratique. Une première en Europe qui donne aux copies électroniques la même valeur probante que l’original papier.

Selon notre analyse du marché, les sociétés de taille moyenne à grande, dont la maturité en matière de gouvernance de l’information est déjà élevée et les moyens financiers importants, ont bien l’intention «d’y aller».

Veuillez consulter l’article complet sur le microsite de Paperjam.

Labgroup and LIST collaborate to foster technological innovation

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In order to better display their technological innovations to its visitors, LIST (Luxembourg Institute of Science and Technology, formerly Centre de Recherche Public Henri Tudor) inaugurated on the 22nd of September 2015 the “LIST Technological Showroom” in the presence of the Grand Duke, accompanied by several ministers, including the Prime Minister Xavier Bettel.

According to LIST, “the Showroom can be defined as a concentration of technologies “Made in Luxembourg”, developed by LIST and its industry partners in collaboration with Luxinnovation. It illustrates perfectly the positioning of the institute and its desire to reduce the existing gap between scientific research and businesses.” 

Labgroup, which has been one of the partners in the development of the new innovation “Trusted Data Hub” by LIST, exhibited and presented this new risk analysis tool.

Labgroup collaborates with LIST for several years, the only Research and Technology Organization (RTO) in the Grand Duchy of Luxembourg which dedicates its resources and knowledge to the development of science and technology.

In fact, the collaboration of LIST, Labgroup and other regulated companies and regulators made it possible to create a risk analysis tool that goes beyond the standard risk management procedures. This innovation enables the regulator of a business sector to have at any time a view of the overall security level in its sector.

Each company can now, in their sector, make its risk analysis and reports systematically and quicker. Moreover, an exchange of best practices between these different actors allows better control of the risk management process for all regulated companies and regulators. Labgroup has notably used the risk management tool in order to achieve ISO 27001 certification (information security standard) and to conform with Circular CSSF 12/544 (impact on reputation, operational, legal and financial impact) that covers a risk-based approach.

Beside this collaboration, Labgroup and the Luxembourg Institute of Science and Technology offer on a regular basis training courses and certifications to businesses that want to manage their own digitisation and electronic archiving projects.

For more information on the next training courses and certifications, please visit the “ILM Academy” section of our website or send an email to marketing@labgroup.com.

Photo : Caratini, C., 2015, Retrieved from : http://paperjam.lu/picture-report/inauguration-du-showroom-du-list-220915?offset=12

From left to right : Jean Racine, Chief Business Development Officer, Labgroup; Alain Renault, TIPA Project Leader, LIST ; Johann Alessandroni, Information Security Manager, Labgroup ; Bernard Moreau, Chief Executive Officer, Labgroup; Jean-Pol Michel, Business Development-IT for Innovation Services, LIST.

Paperjam : Une loi pour répondre aux lacunes actuelles

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Discover the article on the national archives and the electronic archiving, released the 4th of November 2015, by “Paperjam”.

Attendu de pied ferme depuis 2007, le nouveau texte sur les archives nationales a été approuvé le 30 octobre dernier en Conseil de gouvernement et présenté jeudi par Maggy Nagel (DP), ministre de la Culture. Objectif premier: combler le retard législatif.

Que ce soit les historiens ou les professionnels de la dématérialisation et du stockage de données, le projet de loi sur l’archivage suscite beaucoup d’attentes. Considéré par Maggy Nagel (DP), ministre de la Culture, «non seulement comme important mais comme un texte qui faisait cruellement défaut», le projet de loi vise avant tout à «combler les lacunes de la législation actuelle (…) dans l’intérêt de la mémoire collective du Luxembourg et des générations futures». (…)

Veuillez consulter l’article complet de Paperjam.

Labgroup and NG Partners/Xerox mobilise their combined expertise to assist customers in the archiving of their documents to achieve equivalent probative value (PSDC).

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Stéphane Nonnweiler, Managing Director of NG Partners – Xerox dealer in Luxembourg – and Bernard Moreau, CEO of Labgroup, unveiled this Thursday 24th September 2015 the benefits of their combined competences in electronic archiving.

Together, the two associates propose a concrete and global offer which goes from the dematerialisation to the destruction of documents, through to electronic document management and the integrated conservation of the electronic archives.

NG Partners/Xerox, specialised in printing and document management and Labgroup, natural candidate for PSDC having been a third party archiver for 38 years, have already defined a strategyconcerning the adoption of the law of the 25th of July 2015 relative to electronic archiving.

This new law acknowledges the probative value of electronic copies of paper documents that therefore allows their destruction, and creates the PSDC status (Dematerialisation and Archiving Service Provider). The electronic archives, created and maintained by a certified company, benefit from the same legal value as the original document.

Companies can benefit by these advances in the law, enabling their users to:

  • scan the documents easily on a multifunctional device (preferably XEROX!),
  • OCR-process and index automatically the documents to ease future research,
  • transfer confidentially the electronic copies to Labgroup for secure archiving, probative archiving or for archiving of evidentiary value,
  • manage electronically all documents,
  • find easily archived documents thanks to a research engine such as Google
  • defend effectively your interests in case of litigation by producing the substantiating documents.

Furthermore, users will be able to continue to digitize paper documents without any need of change, the benefits of this solution offered by NG Partners/Xerox and Labgroup are numerous:

  • secure dematerialization of the information flow
  • increased compliance and guaranteed traceability
  • time savings in the research of information
  • greater productivity compared to classic methods

About Labgroup

Labgroup is a Luxembourg-based company that offers information management and archiving services to businesses in the financial and insurance sectors and to administrations and businesses from other sectors. Labgroup’s range of services includes digitising paper documents, storing and destroying physical archives, capturing and conserving electronic archives, protecting and restoring data, preserving IT media and giving consulting services and training. Labgroup also has offices in Ireland and Gibraltar. As a Financial Sector Professional (PSF), Labgroup is monitored by the Luxembourg Financial Services Supervisory Authority (Commission de Surveillance du Secteur Financier, CSSF). Labgroup is ISO 9001 and ISO 27001:2005 certified and will soon acquire PSDC status.

Links

Press pack English and French: www.labgroup.com/pr or attached
NG Partners : www.ngpartners.lu

Contact
Lab Luxembourg S.A.
Marketing Department
2, rue Edmond Reuter
L-5326 Contern
Luxembourg

T +352 350 222 1
F +352 350 222 350
marketing@labgroup.com
www.labgroup.com

Attachments

Labgroup Press Release _ EN.pdf

Labgroup Communiqué de presse _ FR.pdf

Articles about the Press Conference

Paperjam : “Tout le monde est concerné par l’archivage”

Soluxions-Magazine : “PSDC sans rien changer! NG Partners et Labgroup font le boulot”

Lëtzebuerger Journal :  “New solution to scan and archive data”

Luxemburger Wort : Against the (piles of) paper

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Discover the article on electronic archiving, released the 18th of September 2015, by the “Luxemburger Wort”.

The ideal of running a business without the use of any paper has gone one step forward by the adoption of a law which introduces a new e-archiving legal framework in Luxembourg. The law of the 25th July 2015 acknowledges, under defined rules, the same legal value of electronic documents than paper documents. Digitized documents and copies will benefit from a legal presumption of conformity without any legal risk for the company if the paper document no longer exists.

The association FedISA organised Thursday evening an event that brought together specialized service providers with over 150 potential customers. The new law creates the PSDC status (Digitalization and Archiving Service). If the service provider comply with technical regulation requirements, the Luxembourg Institute of Standardisation, Accreditation, Safety and Quality of Products and Services (ILNAS) delivers this PSDC status.

The Director of FedISA, Lucas Colet, expects three to four companies that will consider to adopt the PSDC status. Three of them were present on the event: Numen, a French group which is situated in Howald, Labgroup which is located in Contern and Vectis. Labgroup and Vectis collaborate with big international names like Xerox or Fujitsu. International Groups that operates in Luxembourg or banks could also be interested in adopting the PSDC status instead of using an external service. However the costs to become a PSDC are enormous. Labgroup has already invested several hundreds of thousand euros.

What about the legal value?

The success of the electronic archiving depends on one question: Will a foreign judge acknowledge the legal value of an electronic document? The lawyer Cyril Pierre-Beausse which has been a part in the creation of the law, is optimistic. The law is based on the international standards of ISO 27001 which concerns the information security. Furthermore, a new EU-regulation “eIDAS” will arrive in July 2016 that oblige judges in the EU to no longer refuse electronic documents as evidence. According to Jean Racine, Manager at Labgroup, the new law in Luxembourg on the electronic archiving in conjunction with the EU-regulation offer important guarantees.

Luxembourg is the “first mover” on making the paper document and the electronic document equivalent. This pioneering role can be advantageous. It could make the country more attractive and competitive. International companies could be interested to move their headquarters to Luxembourg. According to experts, the neighbouring countries are also interested to change the law in the favour of the electronic archiving.

The change for a company to adopt the electronic archiving is difficult. Cyril Pierre-Beausse however highlights that the adoption will help to be prepared for the new EU Data Protection Reform Strategy. Companies have to destroy all of their documents which at the exact moment when they are no longer been used. In an electronic archiving system, this process can be automated.

To consult the FRENCH version of the text, please download the PDF file here attached.

New solution to scan and archive data

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Discover the newest article on electronic archiving, released the 25th of September 2015, by the “Lëtzebuerger Journal”.

Labgroup from Contern and NG partners/Xerox have developed a new solution which enables the companies to scan data at their premises and to archive them securely at Labgroup. This solution, “made in Luxembourg”, will focus on small- and medium-sized businesses but will also interest the Big 4. The solution fulfils the requirements of the new law of the 25th July 2015, which introduces a new e-archiving framework. Labgroup is currently a candidate for the status “Digitalization and Archiving Service Provider” (PSDC), which will only be recognized after a certification process. The “e-Docubank” will be available from today on.

Labgroup has already been certified to ISO 27001. The common solutions have been, until now, that the documents were collected and scanned by Labgroup before being destroyed.

Interview fm in Luxembourg : Les entreprises sont-elles bien informées sur la dématérialisation?

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Découvrez l’interview sur la dématérialisation des données de Jean Racine, Business Development Director chez Labgroup, parue dans le magazin fm in Luxembourg du mois de septembre 2015.

La dématérialisation consiste à remplacer les supports physiques de l’information (papier le plus souvent) par des fichiers de données informatiques traitées sur ordinateurs. Quand la substitution est complète, on parle de “bureau sans papier”, mais la première étape vers cet idéal  consiste à numériser (scanner) les documents papier afin de stocker leur image.

 Pièce jointe

Article fm in Luxembourg

Invitation URB Wine Tasting Event Thursday, October 2, 2014

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Labgroup is pleased to invite you as a VIP to the URB Wine Tasting Event in Luxembourg, a unique event organized by the Belgian Business Club Luxembourg with great wine and food degustation provided by Delhaize. Please join us for this fun and casual event with great wine tasting, prizes, music and fun networking.

Date: Thursday 2 October 2014
Time: 6pm – 10pm
Organizers: Belgians in Luxembourg. Union Royale Belge Luxembourg (URB/BKV)
Address: Gallery Axento, 44 Ave. J-F Kennedy, Luxembourg
Registration: Register here before September 26, 2014.

Download invitation

Organizers and sponsors

URB-Delhaize-Labgroup

This event is by invitation only. The regular cost to attend this event is EUR 10/person. As a VIP, Labgroup will invite you with a special free entry pass. All funds towards charity. To register, please register using the online form below by September 26th. We will send you a confirmation email with all the details prior to the event.

New e-archiving legal framework

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Update 04/08/2015

This Act “Loi du 25 juillet 2015 relative à l’archivage électronique et portant modification:1. de l’article 1334 du Code civil;
2. de l’article 16 du Code de commerce;
3. de la loi modifiée du 5 avril 1993 relative au secteur financier”was published in the Official Journal of the Grand Duchy of Luxembourg MEMORIAL year dated August 04, 2015 under A – No. 150. The full text can be accessed here.For over years, Luxembourg is pursuing its aim to become the « European fortress for electronic data ». The draft law no 6543 on electronic archiving was adopted on Thursday 2nd July 2015. The law of the 25th July 2015 introduces a new e-archiving legal framework in Luxembourg and creates the PSDC status.The main feature of the law is to acknowledge legal value of electronic copies. Digitalized documents and copies made by a PSDC (Digitalization and Archiving Service Provider) will benefit from a legal presumption: the digitalized copy will be presumed to be in conformity with and be equivalent to the original document. An electronic copy cannot anymore be refused as an evidence just because of its electronic nature.

In order to become PSDC, companies must comply with technical regulation requirements and measures. PSDC status guarantee that digitalization and archiving procedures are secure and reliable. The technical requirements are based on ISO 27001 and 27002. Already certified ISO 27001 since 2014, Labgroup is an ideal candidate to obtain the PSDC status. The PSDC status is delivered by the Luxembourg Office of Accreditation and Surveillance (OLAS) and a notification has to be made to the Luxembourg Institute of Standardisation, Accreditation, Safety and Quality of Products and Services (ILNAS). A full list of the PSDC companies will be soon available at this page.

Choosing a PSDC is the guarantee that:

-You will benefit from conformity and authenticity presumption,
-You will deal with trusted a third-party which respect the professional secrecy,
-You will manage information easily and be compliant with legal constraints.

To help you to grasp these challenges, Labgroup and Luxembourg Institute of Science and Technology (LIST) are partnering to propose trainings on Information Lifecycle Management (ILM), digitisation and electronic archiving. More information are available here. You can already register for the session of date.